Privacy Policy for Level 11 Productions
Effective Date: March 23, 2026
Last Updated: Mar 23, 2026
Level 11 Productions (“Level 11 Productions,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, engage our services, attend our events, or otherwise interact with us.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Information you provide directly
Name
Email address
Phone number
Company or organization name
Billing and payment information
Event details, project requirements, and production-related information
Any other information you choose to provide through forms, emails, calls, contracts, or other communications
Information collected automatically
When you visit our website, we may automatically collect certain information, including:
IP address
Browser type
Device information
Operating system
Pages viewed
Referring website
Date and time of visits
Website usage and interaction data collected through cookies or similar technologies
Information from third parties
We may receive information from service providers, analytics providers, payment processors, event platforms, CRM tools, advertising platforms, or social media platforms where permitted by law.
2. How We Use Your Information
We may use your information to:
Respond to inquiries and communicate with you
Provide quotes, proposals, contracts, and production services
Plan, manage, and execute live, virtual, or hybrid events
Process payments and maintain business records
Send administrative messages, service updates, and important notices
Improve our website, services, and client experience
Analyze website traffic and marketing performance
Send marketing or promotional communications, where permitted by law
Protect against fraud, unauthorized access, or misuse
Comply with legal obligations and enforce our agreements
3. How We Share Information
We do not sell your personal information for money.
We may share your information with:
Employees, contractors, and team members who need the information to perform services
Service providers that help us operate our business, such as website hosts, payment processors, CRM platforms, email providers, scheduling tools, analytics providers, and cloud storage providers
Production partners, subcontractors, and vendors involved in delivering your event or project
Professional advisors, such as accountants, lawyers, insurers, or business consultants
Government authorities or other parties when required by law, subpoena, court order, or to protect rights, safety, and property
A buyer or successor in connection with a merger, acquisition, restructuring, sale of assets, or similar business transaction
4. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to improve functionality, analyze traffic, remember preferences, and support marketing efforts.
You can usually control cookies through your browser settings. Please note that disabling cookies may affect website functionality.
5. Marketing Communications
We may send you emails or other communications about our services, updates, events, or promotions. You can opt out of marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.
Even if you opt out of marketing messages, we may still send you service-related or transactional communications.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and financial records, resolve disputes, enforce agreements, and comply with legal obligations.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization. If you believe a child has provided us personal information, please contact us so we can review and delete it if appropriate.
9. Third-Party Links and Services
Our website or communications may contain links to third-party websites, platforms, or services. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy policies before providing information to them.
10. Your Privacy Choices and Rights
Depending on where you live and subject to applicable law, you may have rights regarding your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate personal information
Request deletion of your personal information
Opt out of certain marketing communications
Opt out of the sale or sharing of personal information or targeted advertising, where applicable
Appeal certain privacy-rights decisions, where required by law
To exercise any applicable privacy rights, please contact us using the information below.
We may need to verify your identity before processing certain requests. We may also deny or limit requests where permitted by law.
11. California Privacy Notice
If you are a California resident, and if Level 11 Productions is subject to the California Consumer Privacy Act, as amended, you may have additional rights, including the right to:
Know what personal information we collect, use, disclose, share, and retain
Request deletion of personal information, subject to exceptions
Request correction of inaccurate personal information
Opt out of the sale or sharing of personal information
Limit the use and disclosure of sensitive personal information, where applicable
Receive equal service and pricing even if you exercise your privacy rights, subject to legal exceptions
California residents may submit privacy requests by contacting us at:
Email: [Insert Privacy Email]
Mailing Address: [Insert Business Mailing Address]
If we use cookies or similar technologies for cross-context behavioral advertising or sharing, you may also include a “Do Not Sell or Share My Personal Information” link or similar mechanism on your website, if applicable.
12. Tennessee and Other State Privacy Rights
If you are a resident of Tennessee or another state with applicable privacy laws, you may have certain rights regarding your personal data, subject to eligibility requirements, thresholds, and exceptions under applicable law.
Where required, we will provide a method to exercise applicable rights, including opt-out rights related to targeted advertising, profiling, or the sale of personal data, if those activities apply to our business practices.
13. International Users
If you access our website or services from outside the United States, please be aware that your information may be transferred to, processed in, and stored in the United States or other jurisdictions where our service providers operate.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at:
Level 11 Productions
8062 Forest Hills Dr. Spring Hill, TN 37174
admin@level11pro.com
213-373-4699
level11pro.com